How much will it cost to ship my order?
Shipping price varies depending on the customer’s location. Please take note of the applicable shipping fee when you place your order.
What shipping method is used?
Etereauty uses DHL/UPS for most deliveries
Please note that although we do ship worldwide, some orders are subject to additional customs inspections or duties upon delivery. For any such case, our customer care department will make immediate contact to assist you.
Regrettably, we cannot deliver to P.O. boxes.
How long will my order take to ship?
Once your order is placed, it should be shipped within 1 working day. Delivery will generally take 3 to 5 working days, depending on location. （Note: Due to some unexpected events, such as major epidemics, bad weather, war, etc., delivery time will be delayed）You can always check the status of your order by logging in to your account.
I am unable to place an order. What can I do?
Please try the following if you are unable to place an order:
•Try the payment process again to see if it goes through.
•Place an order using a computer instead of a smart phone/tablet.
•Try Mozilla Firefox as our website tends to work best with this internet browser.
•If your payment is still not successful, please contact our Help Desk and provide us with a screen shot.
Can I cancel my order once it has been placed?
Unfortunately, we are not able to an cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days.
Please include your name, order number and reason for return on the package or box.
How can I track my order?
Your account will show that your order is“completed”once your order is confirmed and verified. When the order is shipped, you will be emailed a tracking number that you can use to track your package on the website of the shipping company.
How much sales tax will I need to pay?
Prices on etereauty.com include VAT for all deliveries to the USA and EU countries. For shipments to other countries, the customer is responsible for the payment of any eventual VAT or GST as required by each country’s regulations.
Will I have to pay any custom or duty fees on my order?
Please be aware that orders made outside the EU, Australia or the USA may be subject to additional import tax and duty once the order reaches its designated country. As Etereauty has no control over these charges, you must bear the cost of any additional import taxes and duty fees.
Which payment methods do you accept?
Etereauty accepts the following forms of payment for online purchases:
For delivery to European Union countries:
Visa, Mastercard / Eurocard
For delivery outside the European Union:
Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery.
As soon as your purchase has been verified, an order confirmation will be emailed to you.
Will my credit card information be stored?
To safeguard your security, Etereauty does not store any credit card details. If you are uncomfortable with providing your credit card details online, please fill in the Help Desk form and we will offer an alternative payment method.
Online purchases will be charged to your credit card when you submit your order. However, the transaction will only be put through once we have verified your card details, received credit authorization and confirmed the availability of stock. You will be notified by email if for any reason we are unable to complete your order.